Photo by Aarón Blanco Tejedor on Unsplash
In a previous article, I discussed the concept of “stress bragging”—that tendency to boast about our stress levels as a way to highlight our pr
As more big companies measure their carbon footprints, reporting is becoming more accurate.
All publicly traded companies in the United States are legally required to have their financial statements vetted by independent auditors. And plenty of other firms hire external auditors to enhance their credibility in the eyes of investors and other stakeholders.
When a patient comes into a clinic or hospital, healthcare practitioners have all the tools at their disposal to conduct thorough examinations.
Leaving behind bad management. Photo by Marten Bjork on Unsplash
Why do people leave their jobs? Even if they’re well paid and have good benefits, many will wave goodbye as they walk out the door, never to return.
Photo by Igor Omilaev on Unsplash
The use of artificial intelligence (AI) is now so widespread that it’s rare to come across a company that isn’t using it in some capacity.
Ferruccio Lamborghini saw no need to replicate gas-powered traits in new electric vehicles, saying, “When I miss the sound and the fury, I take refuge in my garage and turn the key in the ignition of my Miura.” Photo by Ralf Roletschek, Wiki Commons; 1967 Lamborghini Miura P400.
Disclaimer: This isn’t meant to be a car review. This is an article on brand authenticity.
If you have unhappy customers, you might be committing one (or more) of these customer experience sins.
Years ago—actually nine years ago, in February 2015—I wrote about “The 7 Deadly Sins of Customer Experience.”
Try this exercise with your teams if you want them to really see what great customer service is. Photo by Nathan Dumlao on Unsplash
It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means.
Photo by Annie Spratt on Unsplash
Many employees are unaware that they can leverage the Americans with Disabilities Act (ADA) to request work-from-home (WFH) accommodations based on mental health conditions.
Photo by Randy Laybourne on Unsplash
Failing to identify faults seems to be a prevalent issue nowadays, considering recent reports of quality control problems at Boeing and numerous
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