I was driving along listening to the audio book

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When it comes to aircraft, poorly documented dents can lead to more significant problems, potentially compromising structural integrity or performance. Dents can trap moisture and lead to corrosion. The stress they generate can initiate fatigue cracks.

Someday, you may want your home robot to carry a load of dirty clothes downstairs and deposit them in the washing machine in the far-left corner of the basement.

‘I don’t like confrontation, but I’m tired of his abuse. He signed me up for another committee without asking.”

I have always been interested in the idea of autonomy in a social setting. In this article, I’m looking at autonomy in a social setting—such as an organization—from a cybernetics viewpoint. I’ll lean on the ideas of Heinz von Foerster and Stafford Beer.

Are you giving your lowest-level employees the power to make crucial customer-relations decisions without supervision? If not, you’re making a huge mistake.

I love gardening and growing fresh vegetables. Recently I had checked in on my Brussels sprouts seedlings and, well, they looked awful! The reason quickly became obvious to me: I had overwatered them.

The Baldrige Executive Fellows is an annual cohort of executives learning about leading

If you look around your plant floor, I’m sure the layout, equipment, and technologies are different today from what they were 10—or even five—years ago. You’ve put time, effort, and money into improving every aspect of your operations.