Business owners and employees alike have long debated over how best to achieve quality standards and what those standards ought to be.

What are the stories we tell ourselves? It’s a simple question, yet one rich with possibility.

You folks know I love asking questions.

The end of Covid-19 workplace disruptions has ushered in a fresh set of challenges for organizations.

Design controls are a frequent citation in 483 observations and warning letters from the U.S. Food and Drug Administration (FDA). In fact, the agency has noted a large proportion of past recalls that could have been prevented with design controls.

Net zero is our strongest tool yet against the climate crisis. The transition to net-zero emissions presents a compelling solution that offers not only environmental benefits but also economic, social, and health advantages.

Pick a problem—any problem. As soon as you have one without an immediate answer, we can begin.

Nano Tools for Leaders—a collaboration between 

The unemployment rate is surprisingly low, at 3.7%, shocking economists who expected a slowdown in hiring and rising unemployment rate. Frontline work, such as healthcare, led job growth.

Last May marked the 35th anniversary of the Shingo Prize, an award bestowed each year to recognize organizations that demonstrate the principles and methods espoused by its namesake,