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Remaining Relevant During the EV Manufacturing Shift

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As the transition to a more sustainable future continues, more Americans are discovering the advantages of electric vehicles (EVs).

How Slack Created a New Product Category

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These days, incessant pings and buzzes from your workspace’s preferred team management software may seem like a fact of life. But not too long ago, the idea of having software beyond emailing to manage teams was beyond imagination.

Navigating Stress Bragging, Part 2

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Photo by Aarón Blanco Tejedor on Unsplash

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In a previous article, I discussed the concept of “stress bragging”—that tendency to boast about our stress levels as a way to highlight our pr

New Data on Quality of ESG Audits Catches Regulators’ Attention

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As more big companies measure their carbon footprints, reporting is becoming more accurate.

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All publicly traded companies in the United States are legally required to have their financial statements vetted by independent auditors. And plenty of other firms hire external auditors to enhance their credibility in the eyes of investors and other stakeholders.

Fundamentals of Telemedicine Equipment

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When a patient comes into a clinic or hospital, healthcare practitioners have all the tools at their disposal to conduct thorough examinations.

Develop, Motivate, and Retain Your Employees

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Leaving behind bad management. Photo by Marten Bjork on Unsplash 

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Why do people leave their jobs? Even if they’re well paid and have good benefits, many will wave goodbye as they walk out the door, never to return.

Should You Tell Your Clients Your Business Uses AI?

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Photo by Igor Omilaev on Unsplash

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The use of artificial intelligence (AI) is now so widespread that it’s rare to come across a company that isn’t using it in some capacity.

Are EVs Losing on Authenticity?

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Ferruccio Lamborghini saw no need to replicate gas-powered traits in new electric vehicles, saying, “When I miss the sound and the fury, I take refuge in my garage and turn the key in the ignition of my Miura.” Photo by Ralf Roletschek, Wiki Commons; 1967 Lamborghini Miura P400.

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Disclaimer: This isn’t meant to be a car review. This is an article on brand authenticity.

Seven Deadly CX Sins Revisited

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If you have unhappy customers, you might be committing one (or more) of these customer experience sins.

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Years ago—actually nine years ago, in February 2015—I wrote about “The 7 Deadly Sins of Customer Experience.”

Hands-On Customer Service Training

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Try this exercise with your teams if you want them to really see what great customer service is. Photo by Nathan Dumlao on Unsplash

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It’s all well and good to pontificate about “the customer comes first” or “deliver outstanding service,” but often it’s hard for your team members to wrap their heads around what that really means.

Pagination

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