Photo by Naser Tamimi on Unsplash.
When presented with a collection of data from operations or production, many will start their analysis by computing descriptive statistics and fitting a probability model to the data. But before you do this, there’s an easy test that you need to perform.
When we talk about a lack of work-life balance, stress, or burnout, one of the things we’re actually saying to ourselves is that we feel we have no control over the outcome or our future.
FDA product recalls are on the rise in the post-pandemic era. Photo by National Cancer Institute on Unsplash.
The U.S. Food and Drug Administration (FDA) emphasizes the importance of being prepared for device recalls.
You just paid big bucks to hang onto managers who ran the business into the ground. Why on earth would you do that? Photo by Bermix Studio on Unsplash.
Organizations that use “stay bonuses” as a retention tool could be making a huge mistake. Instead of letting poor performers go, they pay tons of money to keep them.
Calls for cultural transformation have become ubiquitous in the past few years, encompassing everything from advancing racial justice and questioning gender roles to rethinking the American workplace.
Instead of encouraging employees to be vulnerable (exposing themselves to risk), leaders need to act in ways that reduce the risk or danger. Photo by Toa Heftiba on Unsplash.
I’ve learned so much from Timothy R. Clark of the firm LeaderFactor, and author of the excellent book, The 4 Stages of Psychological Safety (Berrett-Koehler, 2020).
Although the concept of followership is often associated with hierarchy, in organizations the reality is that important things are accomplished through meaningful discussions between groups of peoplehorizontally. Photo by Leah Hetteberg on Unsplash.
Just as there’s no yin without yang, there’s no leadership without followership. The two interdependent and complementary roles can’t exist without each other.
Photo by JESHOOTS.COM on Unsplash.
It’s important to have customer-friendly policies if you want to have a great customer service culture. Your policies drive team behaviors, so be sure they’re consistent with the brand you want to put forward.
Photo by Juan Davila on Unsplash.
In his Quality Digest article published in February 2023, Michael Mills1 reported that the next version of ISO 9001 will add to clause 4.1, “Understanding the organization and its context” the words, “the organization shall determine whether clima
© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.