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Inside Quality Digest Live for Feb. 2, 2018

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It was Groundhog Day last Friday, and fortunately neither Dirk nor I saw our shadows. Early springs for everyone! Take a gander at what we showed you instead:

Three Ways to Expose MTBF Problems

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MTBF use and thinking is still rampant. It affects how our peers and colleagues approach solving problems, and there is a full range of problems that come from using the “mean time between failure” (MTBF) metric.

Workplace Engagement Through Self-Esteem

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Counting on Fingers

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Credit: Peter Grostøl

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In Defense of Fuzzy Thinking

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How the War on Tipping Harms Customers

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The Importance of Setting Quantitative and Qualitative Goals

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When you set goals, there’s commonly two types: quantitative and qualitative. By setting both types of goals for your organization, you can achieve a balance of results driven by people focusing on the behaviors that matter.

Five Benefits of Layered Process Audits for Aerospace Suppliers

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The Three Dilemmas of Data Gathering

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The Importance of Documenting Enterprise QMS Process Requirements

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