It’s 1 p.m. on a sunny afternoon in July—smack dab in the middle of summer break—and a perfect 75° outside, but Jonathan Park is laser-focused.

In manufacturing, standardization in production and process control leads to increased profitability and cuts down on many siloed problems that can plague even the most quality-focused organization.

On the surface, the well-being of the American worker seems rosy.

Although certification to major standards is often the threshold to winning next-level contracts, it is when your organization synthesizes the standard’s values that real payoff is realized. Chief among those values is customer satisfaction.

Being a customer experience (CX) professional is hard enough; misinformation just makes our work more challenging. Misinformation or confusing information by a person with a ton of followers and a ton of influence makes our work even more challenging.

Leadership development might be one of the most significant loss-making ventures in modern business.

It’s a Catch-22 for a manufacturing supervisor: You need to train new hires properly to master the skills for the job, but your own daily job duties can’t wait.

Machine learning can be used for more than violating your privacy for a social media challenge. For example, one fascinating application has been develope

Counterfeiting is widespread and rapidly expanding. In 2015, the value of fake and pirated products globally was estimated at $1.7 trillion, equivalent to the GDP of Canada. The scope of this phenomenon is vast.

Responsibility. It’s a hard word to come to grips with. What is the responsible thing to do right now? What is my personal responsibility? What is my responsibility as a team, family, company, state, or country member? What do I expect from others?