In March 2001, publishing executive Ann Godoff—then in her third year as president, publisher, and editor-in-chief of Random House Trade Publishing Group (RHTPG)—was the subject of a gushing prof

During the past year, the U.S. Food and Drug Administration’s (FDA) approach to foreign and domestic inspections for food and medical products has been both risk-based and deliberate.

In 2019, Nicholas W. Eyrich, Robert E. Quinn, and David P.

Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.

The demand for quality assurance and quality control managers in the manufacturing sector has never been stronger, according to Patrick O’Rahilly, founder of FactoryFix.

Today I’m looking at the ideas inspired by mirror neurons. Mirror neurons are a class of neurons that activate when someone engages in an activity, or when they observe the same activity being performed by someone else.

Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process.

Ending the pandemic depends on achieving herd immunity, estimated at 70 percent or

Quality professionals no longer focus solely on product or service quality.