Quality-related data collection is useful, but statistics can also deliver misleading and even dysfunctional results when incomplete.

With ongoing global shortages of all kinds of goods, from cars to lumber to cooking oil, both consumers and companies are struggling.

For years, organizations have taken a defensive “castle-and-moat” approach to cybersecurity, seeking to secure the perimeters of their networks to block out any malicious actors.

As companies continue to adjust to the wave of employees returning to the office, one thing is certain: The pre-pandemic working world is no more.

In an open letter, Bob Fangmeyer, director of the Baldrige Performance Excellence Program, wrote that the Baldridge Award process would be suspended this year. The reasons and future plans are outlined in the letter shown below.

Gemba walks are an essential tool to understand the challenges of your manufacturing frontline. Each manufacturing facility is unique.

This morning my favorite local morning news program had an interesting segment on new slang words and what they mean.

We live in an upside-down world where the old rules no longer apply. Many call it a VUCA world—volatile, uncertain, complex, and ambiguous.

Creativity is among the most in-demand skills in the workplace.