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How to Prevent Failure When Shifting to Working From Home

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So many companies are shifting their employees to working from home to address the Covid-19 coronavirus pandemic. Yet they’re not considering the potential quality disasters that can occur as a result of this transition.

Getting Cyber-Creative When Business Is Slow

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Nobody likes business to be slow. If you’re in a fast-paced world like manufacturing, seeing your machines or employees idle can drive a person insane.

Coronavirus and Supply Chain Disruption: What Firms Can Learn

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Long stretches of empty supermarket shelves and shortages of essential supplies are only the visible impacts to consumers of the global supply-chain disruption caused by the Covid-19 pandemic.

Replacing Workers Has Many Costs

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The labor market is changing rapidly with the onset of the coronavirus pandemic.

The Decline in ISO 9001 Certification: Does Quality Matter Anymore?

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Credit: Tom Magliery

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ISO 9001 certifications have seen a decline during the past two years, per data from ISO.

The Art of Business Continuity

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Business continuity is a relatively simple idea. Plan ahead so you can keep your business successful during times of difficulty. Key management transitions, loss of a major customer, the impact of a lawsuit, perhaps a fire or an earthquake.

Waiting for the Covid-19 Peak

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Each day we receive data that seek to quantify the Covid-19 pandemic. These daily values tell us how things have changed from yesterday, and give us the current totals, but they are difficult to understand simply because they are only a small piece of the puzzle.

Seven Questions for Corporate Boards Navigating Covid-19

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Corporate boards across Europe are reacting to the coronavirus pandemic in three ways. For some, it’s business as usual. “Crisis is the business of the CEO; the board does not need to adjust its workings,” the chair of one such board told me.

Break the Curve and Keep It Broken

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The phrase “flatten the curve” means to slow the transmission of the coronavirus (Covid-19) in order to spread the total number of cases out over a longer period of time.

Strategizing Customization and Privacy in the Digital Age

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From AI-enabled chatbots to ads based on individuals’ search or social media activities, digital data offer novel ways to connect with customers.

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