Next to defining a problem accurately, root cause analysis is one of the most important elements of problem-solving in quality management.

Perhaps the reader recognizes d2 as slang for “designated driver,” but quality professionals will recognize it as a control chart constant used to estimate short-term variation of a process.

Our industry embodies many aspects, but “Big Q” quality generally involves issues affecting management, measurement, and methodologies. This week on QDL, we covered all of them, and more. Let’s look closer:

In this episode we look at a history of quality, how you serve your customer in the housing industry, and what makes a good review.

During the late 1990s, I was working in the Silicon Valley for a medical device company, responsible for a drug-infusion pump manufacturing operation.

I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while.

If you are a CEO of a manufacturing company with many value streams, it’s impractical to think that you have the time to review all the performance measures of every value stream in your company.

Have you heard this? “Just because this department is a bit dingy—and it’s sometimes harder than heck to get the scoop on things—doesn’t mean it’s a bad place. Good work happens here.