During the past year, I stopped responding to customer surveys, providing user feedback or, mostly, contributing product reviews. Sometimes I feel obligated—even eager—to provide this information. Who doesn’t like being asked his opinion? But, in researching media technologies as an anthropologist, I see these requests as part of a broader trend making home life bureaucratic.

During the Nov. 3, 2017, episode of QDL, we (figuratively) traveled the globe to bring you quality information. Let’s take a closer look:

The world first became aware of the Toyota Production System (TPS) when Taiichi Ohno published a book about his groundbreaking efforts at Toyota. It was published in Japan in 1978. The Japanese version of his book wasn’t translated into English until 1988. Because 10 years had passed, this translation did not fully communicate the nuances of Ohno’s vision. The direct translation into English does not communicate the depth hidden within Ohno’s choice of words.

Quality tools can serve many purposes in problem solving. They may be used to assist in decision making, selecting quality improvement projects, and in performing root cause analysis. They provide useful structure to brainstorming sessions, for communicating information, and for sharing ideas with a team. They also help with identifying the optimal option when more than one potential solution is available. Quality tools can also provide assistance in managing a problem-solving or quality improvement project.

This photo shows the Milky Way (from the Latin via lactea), part of our galaxy as seen from Earth. It’s a barred spiral galaxy, essentially a flat disk of at least 100 billion stars. Our galaxy is just one of about 400 billion in the universe, only three of which can be seen by the naked eye. Which means almost everything we see unaided is part of our own Milky Way.

I recently posted a version of the graphic below with the caption: “Not perfect, but close. It’s about right.” The response was overwhelmingly positive. A great majority of people recognized it as a unique comparison, one that they had never seen before, and also as an accurate comparison that effectively captures differences that actually exist.

While heading to a session at the most recent Lean Transformation Summit, I found myself confronted with signage that posed the following open-ended question: “All problem solvers must....”

Given how the work we do at Modus Cooperandi focuses largely on the nexus between lean for knowledge work, behavioral economics, neuroscience, and the teachings of W. Edwards Deming, one response in particular resonated:

American Rheinmetall Systems (ARS) LLC, formerly Vingtech, is located in Biddeford, Maine. Established in January 2007, as part of a Norwegian company that had received a supplier contract for the U.S. Army’s CROWS remote weapon station program, the company was acquired by the Rheinmetall Group in June 2010. In 2016, the company changed its name to American Rheinmetall Systems to better associate itself with its parent company in Germany, Rheinmetall Defence.

QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about:

““U.S. Business Sectors Gain or Hold Steady in Public Esteem”

I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my father bought for me to replace the cat’s whisker on my crystal radio. My high school was lovingly called “shack town.” I spoke as much English as a European refugee, because I had a stammer worse that King George VI.