The sad truth is that the word “engagement” is not very engaging. It’s one of those fluffy, ambiguous terms that have become all too familiar around the business world, like “empowerment” and “respect.” What does engagement really mean, and how do you, as a leader, engage your workforce? The concept of engagement seems so simple when you hear it, but why is it so hard to achieve?

Industry 4.0, cyber-physical systems, or the internet of things (IoT): the paradigm shift in the production economy is cheerfully progressing under various names. What they all refer to is the digitalization and networking of production processes and environments. The idea is by no means new. The difference is that there are now technologies that offer a level of precision, speed, and flexibility to a previously unknown degree.

People are always asking us for help with ways to prioritize. Almost everyone believes prioritization to be an action in and of itself. They ask, “What mechanisms do you use to prioritize?” However, we find most often that prioritization issues, like trust issues, are a symptom of deeper problems.

This video discusses what some of those root causes are and how we at Modus Cooperandi approach them.

How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right?

You have a perfectly accurate database table that tells you exactly where everything is, correct?  And your fast-moving products are easily accessible right near the loading dock! And all your warehouse employees have perfect attendance and never make mistakes.

Lean, also known as “lean manufacturing” or “lean production,” focuses on maximizing customer value by removing waste and eliminating defects. Lean tools are about understanding the process, looking for waste, preventing mistakes, and documenting what you did. 

During the past year, I stopped responding to customer surveys, providing user feedback or, mostly, contributing product reviews. Sometimes I feel obligated—even eager—to provide this information. Who doesn’t like being asked his opinion? But, in researching media technologies as an anthropologist, I see these requests as part of a broader trend making home life bureaucratic.

During the Nov. 3, 2017, episode of QDL, we (figuratively) traveled the globe to bring you quality information. Let’s take a closer look:

The world first became aware of the Toyota Production System (TPS) when Taiichi Ohno published a book about his groundbreaking efforts at Toyota. It was published in Japan in 1978. The Japanese version of his book wasn’t translated into English until 1988. Because 10 years had passed, this translation did not fully communicate the nuances of Ohno’s vision. The direct translation into English does not communicate the depth hidden within Ohno’s choice of words.

Quality tools can serve many purposes in problem solving. They may be used to assist in decision making, selecting quality improvement projects, and in performing root cause analysis. They provide useful structure to brainstorming sessions, for communicating information, and for sharing ideas with a team. They also help with identifying the optimal option when more than one potential solution is available. Quality tools can also provide assistance in managing a problem-solving or quality improvement project.