A few months ago I visited a potential customer, a high-tech startup, which like many Boston-area tech companies is developing astounding products that would have been considered science fiction only 10 years ago.

Every day, quality leaders face a variety of production and process issues. Although some problems are easy to fix, others require deeper investigation, such as using a 5 Whys analysis or fishbone diagram.

The Chinese character for crisis means “danger” and “opportunity,” and tariffs have created a supply chain crisis throughout the United States.

When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should.

Occupational health and safety (OHS) is often brushed aside as a checkbox exercise—something assigned to compliance officers or forgotten in day-to-day operations. But this mindset comes at a cost.

Uploading something “to the cloud” has become common enough that most people are acutely aware of the storage advantages of cloud services—whether in their personal or professional lives—as well as how they might benefit administrators in any business.

A little enjoyment is always important. I recently read a blog post titled 15 Facts That Will Make You Laugh.

We humans love to complicate things. The more crap we hang off of a product, the better we think it is. The more engineering that goes into it, the more we can sell, right?

Define, measure, analyze, improve, control, goes the mantra used to carry out improvement projects in many companies. In various books, these steps get slightly different interpretations.

In an earlier blog, I introduced you to Arnie Weimerskirch, a former vice president of corporate quality at Honeywell and the former chair of the