This article is inspired by the ideas of cybernetics, Martin Heidegger, and Nassim Taleb. I’m looking at what I think is the largest danger of large language models (LLMs).

ISO 9001:2015 Clause 6.1 requires attention to actions to address risks and opportunities. There really is little practical difference between the two, as failure to exploit an opportunity constitutes a risk.

Let’s be honest. Conformity assessment has become dangerously comfortable. It’s familiar, structured, and predictable.

Integrating environmental, health, and safety (EHS) with quality management is no longer optional for manufacturers; it’s essential for achieving operational excellence, ensuring ISO compliance, and driving sustainable growth.

In the world of quality and lean, waste is the enemy. We hunt for it in cycle times, inventory buffers, and defects. But occasionally we encounter a form of waste so massive and literal that we fail to see it as a resource.

Maintaining a skilled team from the bottom up is essential.

Data are the backbone of our digital world. From healthcare to finance, and from government agencies to private businesses, organizations everywhere rely on vast amounts of data to function effectively.

When you go to a medical appointment, does the doctor look at you while you talk? Or are they busy typing everything you say into a computer? If it’s the latter, you may find that will change soon, thanks to artificial intelligence.

As AI makes its way into every corner of work, quality management is no exception.

In some organizations, possibility feels like a luxury. Something you talk about at offsite sessions. Something you reference in mission statements. Something you save for after the real work is done.