Many years ago, I was flipping through stations on the radio and came across a talk show. I don’t remember the topic of discussion, but something the host said stuck with me.

Six Sigma has been credited with six- or even seven-figure returns in single projects, but it has not kept the manufacturing jobs of its principal exponents—Motorola, General Electric, and Maytag—in the United States.

A young man in PQ Systems' hometown survived a dramatic auto accident last summer in which police-captured video footage of his spectacular, airborne vehicle was broadcast throughout the nation.

After my last column citing some really bizarre flaws in how our brains perceive reality, I thought I might cover some flaws in logic that are applicable in the world of quality.

The emergence of cargo cults on some Pacific Islands after World War II is an amusing and oft-repeated story.

I got one of those mass e-mails the other day, the ones with inspirational stories promising good luck and eternal salvation, provided you forward it to 10 people immediately.

A colleague, friend, and lean leader in health care related a story awhile back that I think is worth sharing. Joanne Marqusee, COO at Hallmark Healthcare System, was standing in line at a grocery store checkout.

(Minitab: State College, PA) -- Swiss-based Metalor Technologies, a global leader in precious metals and advanced materials, is a supplier to electronics companies and manufacturers of medical and electrical equipment.

Measurement error is ubiquitous. As a result, over the past 250 years, different areas of science and engineering have come up with many different ways to deal with the problem.

A couple years ago, I was consulting in a large rolling mill to help reduce late deliveries to its customers.