A new year always brings new hope, new plans, and new perspectives. While looking ahead is the most direct route to progress, looking back is essential to understanding the present. After all, the past creates the consequences that will shape the future.

A friend recently returned from a visit to China; his company had been acquired by a Chinese organization and he had gone there as part of the mutual due diligence.

ResMed is a global manufacturer of medical devices. The company’s products help people with sleep-disordered breathing (SDB) and other respiratory disorders.

Signs in factories or on the back of long-range trucking rigs sometimes proclaim “X days since our last accident” or “No on-the-job injuries since 1964.” Extending the stretch between such accidents may be motivated by this announcement alone, but there are b

You know what the third-quarter review meeting means: a packet will be handed out  with bar graphs and, no doubt, trend lines on each of about a zillion “key performance indicators” that show:

efore Michael Mercer established his consulting company, he accumulated more than 30 years of quality improvement experience at 3M. That experience led him to develop a deep trust in the power of Minitab Statistical Software.

I know we have been talking about statistics a lot in my last few articles, but recent reader comments have prompted me to think more about why doing statistics properly matters.

Gold'n Plump Poultry provides chicken products to stores, delicatessens, and restaurants in 40 states.

A recent article appearing in the Quality Digest Daily e-newsletter (“Why Lean?