Last weekend I decided to change the oil and tune up my classic car, a 1972 Datsun 1200. (My wife has other names for it.) It sports a “four on the floor” and a simple four-cylinder engine that doesn’t even need fancy smog controls.

There are many different process control methods and procedures available to the quality practitioner. A popular but problematic visual technique employs the traffic light analogy.

Got your attention by what seems a bizarre claim?

One of the most challenging issues I hear from people within the lean Six Sigma community is how to ensure that a lean Six Sigma project is sustainable.

It’s your first day at the Jedi Temple, working as a lightsaber manufacturer. Your first task on the job is to run a capability analysis on the length of lightsabers being produced.

Allow me to introduce you to FUSE, a value-based lean Six Sigma model that enables organizations to maximize enterprise performance with the least friction.

Ron Behrens, an old friend and colleague, recently replied to my invitation to share examples of the intelligent use of statistics, such as that used in our Six Sigma projects. I asked for stories, some data, and some statistical analyses.

In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the wants, needs, and concerns of all aspects of an enterprise.

The three value concepts of my new lean Six Sigma model are based on the Chinese terms shin,