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Rethinking Lean Six Sigma Change Management

Trust is the foundation for all successful initiatives

Kyle Toppazzini
Mon, 11/26/2012 - 10:28
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Confucius, also known as Kong Zi, was an ancient Chinese philosopher who believed that trust—or shin—enables people to contribute to society. He believed that, for a leader, earning trust was essential. In addition, according to Confucius, to consider the concerns and interests of another person was necessary for trust to be established between two people.

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I believe that one of the reasons that organizations find change management so difficult is because they do not address the root cause of why change initiatives fail, which is often due to a lack of trust.

Many organizations establish change management only when a change initiative is implemented; however, most organizations are constantly evolving and thus, change is always occurring. For this reason, employees may see the change management activity in a change initiative as just another process that an organization must undergo, a formality that has no real value. Employees may not trust that the change management activity will make them feel any better about the changes that are anticipated. 

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