Defects can cause a lot of pain to your customer. They can also cause a lot of pain inside your body.

Arecent call with an old colleague from Europe got me wondering about a question that few are conscious of: Who is the customer of your quality document? Oh boy, did we have an interesting discussion about quality systems.

The time observation form, also known as a process study form, is a basic and often-used tool for lean practitioners. Note that here we are talking about applying the continuous time-observation method and not the work-sampling method.

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To promote ethical and moral responsibility in shaping its graduates, the Rose-Hulman Institute of Technology created a sustainability initiative to reduce its own environmental footprint.