Among other things, an effective lean management system drives process adherence and process performance. The daily accountability portion of the system includes brief tiered meetings with the stakeholders.

At the tier I level, the core meeting participants are pretty much the natural work team (with hopefully key support people and rotating attendance by the managers). You know—the folks who actually do the value-adding work.

The backdrop for tiered meetings is often a performance metric board, supplemented by things like task accountability boards and thoughtful reflection on what is being seen by the leaders when they conduct their standard work.

Mystery

Sometimes the performance metric board—its purpose, “story,” relevance, and “actionability”—are a mystery to the tier I stakeholders, and it fails the “So what?” test.

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