Charlie Bucket and his adventures in a chocolate factory may be fantasy, but anyone watching realizes that the Oompa-Loompas provide most of the innovation and work at the factory.

Americans are placing an even greater premium on quality customer service this year.

Cooking is not my forte, but I try. I intended my latest concoction to be interesting, new, and easy. It was a soup, made with nontraditional ingredients, and it won rave reviews at a neighborhood potluck.

In part one of this two-part article, we looked at the history of management system standards.

Every leader tells a white lie every now and then, right? Perhaps—but that doesn’t make it OK. White lies can do serious damage to your reputation and can lead to much bigger issues down the road.

The truism, “Quality, cost, and speed—pick two,” was often quoted throughout my career: meaning a production company could not achieve all three ideals and therefore must choose which two out of three ideals to concentrate on;

When the Japanese word kaizen entered the language of quality improvement via Masaaki Imai’s seminal book, Kaizen: The Key to Japan’s Competitive Success, (McGra

Most of us, I’m confident, have some rather significant events in our lives that bring joy and excitement. It could be marriage, the birth of a child, perhaps a first grandchild, a new home, or retirement.

Duke University electrical engineers have developed a man-made material that they say literally allows them to manipulate light at will.

DNA, a molecule famous for storing the genetic blueprints for all living things, can do other things as well.