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Customer Advocacy Behavior Measurement: Part 2

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There is a strong recognition that customer service is especially important in the branded experience. Service is one of the few times that companies will personally interact with their customers.

Reverse Engineering Key Impeller at Hydroelectric Plant

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Engineers from NVision Inc., using the company's HandHeld scanner, were able to quickly reverse engineer a large impeller for a major hydroelectric facility, sparing the facility what would have been an extended shutdown had they needed to produce a replacement impel

Customer Advocacy Behavior Measurement, Part 1

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The word “advocate” has French and Latin origins. It has multiple applications, including legal, political, social care, and marketplace.

How to Improve the Quality of U.S. Education

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It seems that you can't pick up a newspaper today (yes, I still get one) without reading a story about the sorry state of education in the United States. Why has the quality of our educational system slipped? Why can't Johnny read?

Are You a Quality Punk?

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In the mid 1970s to mid 1980s the Punk movement was an intensely bright burning star that fizzled out just as quickly as it came in. As I understand it, the Punk movement was the antidote to the excessive color and pageantry of the Glam Rock scene.

Data Collection: Measure It, Fix It

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With a heavy focus on research and development, and innovation, Eltek Valere develops and manufactures advanced electronic power supplies.

Making and Interpreting Run Charts

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A run chart is a graphical display of data over time. Run charts are used to visually analyze processes according to time or sequential order.

Quality Management Systems: The 10 Most Common Myths

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Management system standards trace their beginnings to the use of simple preventive practices that were developed and used at the beginning of the industrial revolution.

Time for Virtual Professional Conferencing

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Professional societies can and should break the costly paradigm that a conference requires the physical presence of all attendees.

FDA Protects Us from Terror of Unpasteurized Milk

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I don’t know about you, but I sleep easier now knowing that our Food and Drug Administration (FDA) has declared war on unpasteurized milk in the United States [

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