On Oct. 7, 2011, Dr. H. James Harrington appeared on our live streaming video program Quality Digest Live, where we talked about China and quality. Harrington has 30 years of experience in working with the Chinese on quality issues.

Parkinson’s Law is: “Work expands so as to fill the time available for its completion.” People misconstrue it all the time.

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American National Standards Institute (ANSI) president and CEO, S. Joe Bhatia, has advice for U.S. companies on a topic we don’t often see in the news.

Is there a difference from a quality perspective between food production and goods manufacturing? You bet there is.

“L et me drive the boat.” It was the one statement from the creative director I’d come to dread. It usually came within moments of his reading over my shoulder as I wrote advertising copy on my computer.

Ask almost anyone what is the No. 1 requirement for Six Sigma success, and he will say: top leadership commitment.

There’s good news and bad news about the United States’ ongoing deficit and debt problems, according to high-profile economists who discussed the subject recently at Massachusetts Institute of Technology (MIT).

My wife and I were waiting near the departure gate at a miniature regional airport in Louisiana when the announcement blared: “Due to weather in Atlanta, your scheduled flight will not be disembarking for 15 minutes.” Dismayed by the news, we exchanged worried lo

A series of groundbreaking case studies by the International Organization for Standardization (ISO) and partner organizations shows that implementing standards can provide economic benefits from between 0.5 and 4 percent of companies’ annual sales revenues.