“Under-promise, over-deliver” is a phrase taught to me many years ago by my friend and colleague, PQ Systems’ owner Michael J. Cleary. It may have always been true. It may always be true. It is certainly true today.

(University of Michigan: Ann Arbor, MI) -- With its

A normal distribution is far more common in statistical textbooks than it is in real-world processes, and untold grief results from the unquestioning assumption that all manufacturing processes follow the bell curve. The grief consists specifically of:

Air gauging has roots going back more than 70 years and is today a viable and highly reliable method for many industrial applications where a high volume of parts is produced, or where the precision of hard-to-access dimensions makes other measuring techniques impo

“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.

A March 30, 2011, Food and Drug Administration (FDA) Warning Letter to Ningbo Smart Pharmaceutical Co.

Gary was a talented, creative welder with an idea that made perfect sense to him but was not supported by conventional measures.

High achievers, go-getters, type-A personalities—whatever you call them, one thing is certain: These people want to do it all, and they want to do it all… right now.

Root cause analysis (RCA), rightly applied, can turn problems, defects, or complaints into opportunities for continuous, permanent improvement. This anecdotal article is based on first-hand experience of applying RCA to dozens of business problems.

(NIST: Gaithersburg, MD) -- Do you hold the key to solving some gadget mysteries from the last century of U.S. science and technology?