Igor Centric, CEO of Dysfuncompany of America Inc., is lolling behind his desk with his legs crossed on top of it. He is staring up at the ceiling with his hands clasped behind his head.

Reflection, or hansei in Japanese, is a critical part of lean. Without purposeful reflection it is difficult to improve our value streams, processes, or ourselves.

Under pressure from all sides, the beleaguered Food and Drug Administration (FDA) keeps announcing new reorganization initiatives, name changes, and all sorts of stuff that would be funny if it was scripted by the same team handling Steve Carell’s departure from

We are told that St. Peter has the keys to the kingdom of heaven, and that he stands in front of a wrought iron gate only allowing in certain people who have lived exemplary lives.

Frederick the Great stated that a general who tries to defend everything defends nothing.

Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a recent report by the American Customer Satisfaction Index (ACSI).

China is blessed with an abundance of hard-working, conscientious, and low-paid laborers who are driven to improve their living conditions.

During a recent strategic planning session with a county’s leadership council, the participants were asked about their vision for their departments as they worked on a template for the strategic plan.

Perhaps one of Leonardo da Vinci’s greatest paintings has never been reprinted in books of his art.

Those who are cynical toward an ISO 9001-based quality system often ask sarcastic questions similar to, but often more vulgar than, the one in the title of this article. These rude anti-ISOs just don’t understand us quality folks.