Joseph M. Juran was a seminal 20th-century figure in the field of quality; his many contributions broadened the field from its original, narrow, and statistically-based focus.

Our Northeast Region Shingo Conference, held Sept.

Sometimes the chain of measurement traceability—the unbroken series of links between a calibrated instrument and the official NIST standard—can get pretty long.

My title this month is a funny metaphor for a common opinion I saw written on a bathroom wall. The gist of the graffiti was that the first mouse must die springing the trap before the second one gets the prize.

At creative werks (cw), a manufacturing and co-packing business in Illinois, production is nonstop. Lines run 24/7 and data constantly accumulate.

America’s healthcare system has become too complex and costly to continue business as usual, according to the report, “

My mother started teaching piano when she was in her teens. She still does as a matter of fact, even though she is about to celebrate her 91st birthday.

In many ways, visual controls are a 24/7 mirror of leadership’s competency and credibility. That’s pretty scary if you think about it. It’s like voluntarily living in a fishbowl, not that everyone truly understands the gravity of that.

The saying, “The devil is in the details” is true in all organizational and business environments. Often when leaders take the time to empower their employees and teams to handle minor details and problems, major problems are avoided or at least minimized.

During a debate with then-President Jimmy Carter, Ronald Reagan famously asked Americans if they were better off than they were four years previously. It worked for Reagan, so we’re going to try a variation of it here.