No matter how much effort we put into meeting a quality standard’s requirements for continual improvement, there are times when we are not sure whether to call for a corrective action.

In part one, “Overall Equipment Effectiveness,” (OEE) I gave a detailed explanation of how LNS Research thinks the

Overall equipment effectiveness (OEE) is an important metric for many companies' initiatives in operational excellence. As of Sept.

I went into my local Barnes & Noble looking for a book and decided to check if they carried my book, Lean Six Sigma Demystified. There were four rows of business books on management, leadership, sales, and so on.

In 1862, the bloodiest battle in American history was fought on Sept. 17, and 23,000 soldiers from the North and South were killed in about 12 hours of fighting.

In 1995, Qualityworld magazine published a case study that examined how the 1993 European Quality Award (EQA) was scored by 175 participants who had undertaken assessor training for it. Three findings stood out:

In a Harvard Business Review article Tom Davenport writes, “I hope that when companies start getting excited again about process improvement, they resist one method for

The traditional control charts for nonconformances (np and p) and defects (c and u) date back to the 1920s, and they rely on the normal approximation to the binomial and Poisson distributions, respectively.

In their constant quest to improve results, managers are overwhelmed and burdened with many tasks and responsibilities. It is easy for them to ignore the challenges that confront them while hoping that issues will resolve themselves.

Nick Sarillo is the founder of Nick’s Pizza & Pub, the sixth busiest independent pizza company in per-store sales in the United States.