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Wasting Time With Vague Solutions, Part 1

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Let’s revisit two scenarios from my July 2012 column, “The Sobering Reality of ’Beginner’s Mind.’” First, a medical center’s Harvard MBA COO insisted on nothing less th

Micromanaging vs. Coaching

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One of the greatest misunderstandings in leadership and coaching is the term “micromanaging.” Most leaders never want to be thought of as a micromanager; that would be considered an insult or a weakness.

How to Clean Up Oil Spills

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MIT researchers have developed a new technique for magnetically separating oil and water that could be used to clean up oil spills. They believe that, with their technique, the oil could be recovered for use, offsetting much of the cost of cleanup.

Has International Trade Reached a Deadlock?

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Has international trade come to a standstill with the crisis that started in 2008?

NIST ‘Hybrid Metrology’ Method Could Improve Computer Chips

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A refined method developed at the National Institute of Standards and Technology (NIST) for measuring nanometer-sized objects may help computer manufacturers more effectively size up the myriad tiny switches packed onto chips’ surfaces.

What Is the Grandfather Clause and When Should I Use It?

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When implementing a new management system based on ISO standards, experts usually invoke the grandfather clause as a way to relieve the enforcement of some requirements. When, where, and how often can the grandfather clause be invoked?

New Measurement Capabilities Advance Fire Prevention

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The United States already has one of the highest direct fire loss rates among developed nations, and progress in reducing this tremendous burden is slowing.

Does the NFL Preseason Matter? Regression Analysis Says ‘No’

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Admit it; if you follow the National Football League (NFL), both of the following statements are likely true: When talking about the preseason with friends, you say that the preseason doesn’t matter and doesn’t mean anything for the regular season, so you’re

Seven Things Your Customers Can Do Better Than You

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I want you to see your customers in a (lucrative) new light. The old paradigm works like this: Your company produces goods and services that help customers get a job done. In return, the customers pay you money.

My Toyota Dilemma, Part Three

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I’m back, writing about another Toyota dilemma of mine.

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