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Fine-Tuning Customer Procurement Relationships With ERP

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It can be tempting for foreign players to look at the operating and marketplace challenges that Australian enterprises face and see only quality problems. It’s a temptation that should be resisted.

Portable Digital Microscopes Improve Fire Safety

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With the motto, “Improved Operations through Improved Safety,” Delta Q Consultants provides risk assessments, accident investigations, safety consulting, and applied research and development specializing in fire and explosion dynamics for a wide range of clients.

ENERGY STAR Explained

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There are several programs on the market that provide information to consumers about energy efficiency. However, the ENERGY STAR program, a joint effort of the U.S. Environmental Protection Agency (EPA) and the U.S.

How Do You Find the Vigor in Invigorate?

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The definition of invigorate is: To put vitality and vigor back into someone or something. Sounds pretty easy, right?

Tap Into the Power of Thanks

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In many organizations, employees go through their days assuming their hard work goes unnoticed by co-workers and, especially, their bosses. Feeling this way, these employees will lose motivation, and productivity will be mediocre at best.

Here’s When Creative Thinking Kicks In

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During the early 1980s, when I was a young man fresh out of college, I wanted to work in the advertising industry as a writer. I took the traditional approach and sent résumés with my three best writing samples to 80 advertising agencies. The response I got?

Eight Ways to Avoid the <em>Kaizen</em> Roach Motel

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Isee the same cycle in so many places. What cycle? A five-step process for ensuring that ideas fail.

Biz Rx: Taking the Temperature of Your Customer Relationships

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The case study in this article began several years ago with a troubling message delivered by a major customer to a key supplier in the instruments industry. An executive from the instrument supply company, whom I’ll call Steven, summarized the customer’s message.

Is Accredited Certification Really ‘Value-Adding?’

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In times when companies are fighting for every cent, value-adding is a big word. If we answer incorrectly the question posed in this column’s title, we could soon find ourselves fighting like David against Goliath.

Researchers Begin to Unravel Complex Medical Mysteries Using Digital Tools

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Computational medicine, a fast-growing method of using computer models and sophisticated software to figure out how disease develops—and how to thwart it—has begun to leap off the drawing board and land in the hands of doctors who treat patients for heart ailments, c

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