I can’t believe he said that. Well, wrote that. I’m reading another reader’s comment to an article about quality in manufacturing. The reader says, “We shouldn’t drag politics into this!” Really?

In 2006, when Tomás Palacios completed his Ph.D. in electrical and computer engineering at the University of California at Santa Barbara, he was torn between taking a job in academia or in industry.

Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.