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The Road Not Taken

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Creating Lean Flow in Office and Service Processes

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How to Light a Fire Under Almost Anyone Without Getting Burned, Part 2

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Bewildering Things Statisticians Say: ‘Failure to Reject the Null Hypothesis’

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Subcultures have languages all their own. Teen gangs, statisticians, gamers, music buffs, sports nuts, furries—all use terminology that baffles outsiders.

How to Light a Fire Under Almost Anyone Without Getting Burned, Part 1

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Dig in with 5 Whys

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Keeping Lean Initiatives Lean

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How Large Corporations Can Spur Small-Business Growth

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Rembrandt’s Mysterious Stranger

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The Secret of Process Adjustment

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