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Easy for Our Customers, Efficient for Us

How a global shipping company navigates toward process excellence

Mona K. Draper
Sat, 08/03/2013 - 15:50
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Maersk Line is the largest container shipping company in the world. At any given time, its 500 vessels transport approximately 3 percent of the world's gross national product (GNP). In 2007, I walked into Maersk as a lean Six Sigma consultant looking for business and walked out with a job.

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I saw an opportunity of a lifetime: an organization that had the wisdom and patience to take a long-term perspective about process improvement. What attracted me was that Maersk considers it critical that its process excellence (PEX) efforts enable the corporate strategy, which among other things manages revenues upwards of 28 billion and steers about 25,000 employees and seafarers based in more than 125 countries.

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Submitted by umberto mario tunesi on Thu, 08/08/2013 - 03:49

Coleridge's Ancient Mariner

Despite of their high numbers, big shipping companies often lack of the creativity the smaller ones show: for example, small shipping and warehousing companies are entrusted by their customers to individual packaging of bulk drugs, cosmetics, food, and so on. Or to handle plant-to-dealer shipment of vehicles: true logistics is far from being shipment only, we have forgotten what our ancestor navigators did, and how they did it. Please, let's not be misunderstood: process excellence is quite different from profit excellence, though both words begin with "pro". Thank you. 

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