I just got through looking at an expensive 186-page quarterly summary of (alleged) customer satisfaction data for a hospital. My head was spinning by page 28.

(HEIDENHAIN: Schaumburg, IL) -- Industrial applications that create many parts require fast and efficient quality checking stations. This means that maintaining accurate and correct measuring processes during the highest level of throughput is critical.

In our earliest days of schooling, our parents got report cards that reported things like “gets along well with others.” Then, somewhere between third and sixth grade, we were instructed to do the opposite.

(NIST: Gaithersburg, MD) -- As most of you have likely heard, the federal government is shutting down due to a lapse in funding.

“We have 50,000 moments of truth every day.”
—Jan Carlzon, CEO, Scandinavian Airways (SAS), 1989