I recently conducted a few exit interviews for clients, asking people about their reasons for leaving. What did they value about the organization? What advice would they offer that could benefit the organization?

If efficiency is the economic use of human, psychological, and material resources, what is effectiveness? Go ahead and think about it. I’ll wait…

When you’re listening to someone give you criticism, delving more deeply into feelings is often a really bad move. It can make the criticism last longer and feel worse.