One of my early lessons in leading change came at the age of 19, while working in a program known as VISTA, Volunteers in Service to America. The lesson was this: Leading change is a marathon not a sprint.

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Have you ever wondered where all the customers have gone? Gosh, let’s hope not! But stick with me here. Is acquiring new customers becoming a challenge?

You know what really gets on my nerves? A lot of things.

During a break in the meeting, Dan pulled me aside and whispered, “No more ‘p’ words, please.”