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Identify Your Employees by the Theory of 21
“For every person who will say yes, there are 20 who will say no. For a positive response, you must find the 21st person.”
—The Theory of 21
Integrating Post-Market Feedback With Quality Management
Editor's note: Quality Digest will be hosting a webinar with EtQ on this subject on July 29th, 11 a.m. Pacific/2 p.m. Eastern. Click here to register.
The Frank Principles of Business
Frank was ex-Special Forces with a fine arts degree—an unusual mix. He achieved a lot in his business career by following five simple principles that he was able to apply to any business, and many have achieved a lot by learning to do the same.
Your Specification Is Highly General
Years ago, William Rowden and I owned a business. In that business we wanted to build amazing software for our clients, and we adopted several practices to help us do this.