The word “kurtosis” sounds like a painful, festering disease of the gums. But the term actually describes the shape of a data distribution.

Shortly after the death of the brilliant comedian and actor Robin Williams, his daughter Zelda quit Twitter and Instagram following online harassment over his death. How sad. We seem to somehow like to see the dark side of the world.

Employees want feedback that is meaningful and relevant to them, but often what they hear sounds like it’s been taken verbatim from one of those phrase books using stock comments like, “Mary is a team player and consistently thinks of others.”

This is the fifth installment in our six-part series on how automating common business processes with enterprise quality management software (EQMS) can benefit your organization. In this installment, we’ll focus on the automated audit management process.

Full-time equivalent(s), commonly referred to as FTE(s), represents the number of equivalent employees working full time. One full-time equivalent is equal to one employee working full time. Typically, FTEs are measured to one or two decimal points.

Ihave worked with a number of CEOs during my many years of helping companies improve quality. Although all are different in their leadership styles, when it comes to their attitudes toward excellence, most top leaders fall into one of three categories.