Nothing to Wear in Space?
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“When they saw me in my spacesuit... they started to back away in fear. I told them, ‘Don't be afraid; I am a Soviet like you.’”—Yuri Gagarin, first man in space
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Learn-Do-Manage
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Simply providing training or providing ergonomic equipment isn’t good enough
High-Quality Equipment a Must for Quality Certification
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Sometimes the certification process begins by evaluating production machine tools
To Invent Your Organization’s Future, Experiment, Question, Sometimes Fail
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“If you want to build innovative, adaptive capacity, there is no more powerful leverage than experimentation”
—Polly LaBarre.
What to Do When Reality Smacks You in the Face
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What happens to nine-ton elephants and two-ton cages?
The CEO rejected my proposal by explaining, “Susan, your problem is you keep creating nine-ton elephants for two-ton cages.”
Inside Quality Digest Live for May 19, 2017
The episode of QDL from this past Fri., May 19, 2017, offered a wonderful example of Dirk geeking out about NIST and innovation in metrology, not to mention a great interview and a delicious take on the power of chefs as leaders.
Brutal Prioritization
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If your house is on fire…
During times of excessive work and crisis, something has to give. Sometimes brutal prioritization is the only way to make it through challenging times with your sanity intact.
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction
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“Customer satisfaction has never appeared to be a goal for airlines” says Claes Fornell, ACSI Chairman and founder.