Digital Businesses: The Metrics That Really Matter
User-centric firms should identify and track the core actions that can make or break their businesses.
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A Bell-Shaped Distribution Does Not Imply Only Common Cause Variation
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Credit: Luc Galoppin
Story update 9/26/2017: The words "distribution of" were inadvertently left out of the last sentence of the second paragraph.
Top Five IATF 16949 Challenges
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IATF 16949 is all about commitment to quality, safet,y and creating reliable systems
Is Your Customer Service Accessible?
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“Give me your email or scram.”
Inside Quality Digest Live for Sept. 15, 2017
QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about: