According to CX Network’s latest “Annual Global State of CX Report,” showing return on investm

Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s clause 4.1.

I have been thinking a lot lately about a maxim that Seth Godin likes to use: “What is it for?”

Last February I had the opportunity to observe healthcare providers up close and personal at one the world’s premier hospitals.

Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers.

Health and economics are linked in more ways than just health insurance. When we look past the obvious, research shows us how brain scans, the gig economy, or even hospital queues are all part of the expanding domain of health economics.

When we think about IT security, we typically think about the large hacks that were reported in the press. When viewed as a whole, we can understand the magnitude of lost data.

In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends.

Today I’m looking at the profound phrase of Canadian philosopher and a media theorist Marshall McLuhan, “The medium is the message.”

In just five short months, two Boeing 737 Max 8 airliners crashed, killing a total of 346 passengers and crew members.