Does this sound familiar? The keynote speaker is talking a mile a minute as you scramble to take notes on her every word. Your hand cramps, and then it’s over. Speaker bows to a standing ovation while you sit perturbed, knowing you missed some things.

Organizations worldwide stand to lose an estimated $9 billion in 2018 to employees clicking on phishing emails.

Harley-Davidson was one of President Trump’s favorite companies less than six months ago. Now it’s the latest business to feel his wrath.

Requirements are the information that best communicates to an engineer what to build, and to a quality-assurance manager what to test.

For the past several years, I’ve been fascinated by how we think—and how that affects us, our leadership, and the organizations we’re a part of.

Load cells are a combination of metal, strain gauges, glue, and more. Over time, fatigue ensures that there will be some instability in the system.

Editor’s note: This story is part of Map to the Middle Class, a Hechinger Report series looking at the good middle-class jobs of the future and how schools are preparing young people for

Modern 3D laser confocal scanning microscopes can resolve fine surface topography detail as minute as a few nanometers, quickly and easily. It’s the solution that advanced manufacturing industries turn to for efficient quality assurance surface inspections.

‘Culture” is one of those business-speak words that’s used a lot, but for a good reason—having the right one is the key to unlocking your company’s quality potential. On the other hand, nothing will overcome a poor culture. Do you know which you have?

ISO 9004:2018—“Quality of an organization—Guidance to achieve sustained success” expands considerably on the former (2009) revision. It introduces the important concept of “quality of an organization” (Clause 4.1), which makes excellent sense.