I am writing today about “bootstrap kaizen.” This is something I have been thinking about for a while.

Leaders lead. Those two simple words conceal the complicated fact that being a change agent means confronting the failures of the past and confidently facing the promise of the future.

It takes guts to come to the heart of high tech, in San Francisco, and preach a message that is about putting people—women, no less—onto the assembly lines of America’s factories.

Metrics are an important part of an effective quality management system (QMS). They are necessary to understand, validate, and course-correct the QMS. They should be used to verify that it is achieving the goals and objectives defined by management.

Traditionally, managers have relied on the annual performance review to provide employees with feedback.

It finally came to me last week. For more than a decade I’ve been working with corporations, trying to help them accelerate their ability to generate new, interesting ideas to market as viable products and services.

Every company I speak at, every leader I coach, I see a constant pattern: Virtually everyone sees struggle as something negative.

In this episode we look at data, data, more data, and then... engineering the perfect human?