Content By Dirk Dusharme @ Quality Digest

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By Dirk Dusharme @ Quality Digest

I always look forward to this time of year. Not in anticipation of prezzies under the tree, but for what changes 2009 will bring.

First, this issue brings you the last columns for two long-time columnists.

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By Dirk Dusharme @ Quality Digest

It’s almost like some retailers finally read the memo. They seem to now understand that customer service is the new differentiator. With quality levels and prices across almost all product categories nearly at par, it’s service that sets retailers apart--and smaller retailers have taken note.

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By Dirk Dusharme @ Quality Digest

After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or measure surface defects of a cylinder wall to within fractions of a micron, it’s easy to fall into the trap of regarding measurement equipment as the semi-autonomous guardians of precision. Push a button, and voilà--red light, yellow light, green light--scrap it, rework it, use it. Why, a monkey could do this job!

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By Dirk Dusharme @ Quality Digest

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By Dirk Dusharme @ Quality Digest

The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference. This year’s CMSC occurs in Charlotte, North Carolina, July 21 through July 25. As always, the event is packed with activity, including a bustling exhibition hall, unique off-site events (a tour of Richard Childress Racing is included this year), and white paper presentations demonstrating the latest advances in portable coordinate metrology.

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By: Dirk Dusharme @ Quality Digest

Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the Christian bible might also be used in an organizational context.

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By Dirk Dusharme @ Quality Digest

Here's the nightmare: You arrive at work to find your best customer has just returned $10,000 worth of precision ceramic parts. They are all neatly boxed and sitting on the inspection room floor with a nasty note saying that they are all out of tolerance. You stand to lose one of your best contracts, not to mention your job, unless you get to the bottom of the problem right away.