The four common capability and performance indexes collectively contain all of the summary information about process predictability, process conformity, and process aim that can be expressed numerically.

Someday, you may want your home robot to carry a load of dirty clothes downstairs and deposit them in the washing machine in the far-left corner of the basement.

‘I don’t like confrontation, but I’m tired of his abuse. He signed me up for another committee without asking.”

(NIST: Gaithersburg, MD) -- The U.S.

I have always been interested in the idea of autonomy in a social setting. In this article, I’m looking at autonomy in a social setting—such as an organization—from a cybernetics viewpoint. I’ll lean on the ideas of Heinz von Foerster and Stafford Beer.

Are you giving your lowest-level employees the power to make crucial customer-relations decisions without supervision? If not, you’re making a huge mistake.

(AW-Lake: Oak Creek, WI) -- AW-Lake, a flow instrumentation manufacturer, has added the HM-U Hydraulic System Flow Meter<

(Dürr: Southfield, MI) -- Paint shops must become “greener” to help vehicle manufacturers feel certain about meeting their ambitious climate targets.

I love gardening and growing fresh vegetables. Recently I had checked in on my Brussels sprouts seedlings and, well, they looked awful! The reason quickly became obvious to me: I had overwatered them.

The Baldrige Executive Fellows is an annual cohort of executives learning about leading