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New ProGAGE Series Scanning and Inspection Arms

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(API: Rockville, MD) -- API ProGAGE scanning and inspection arms are designed with advanced materials, ensuring a lightweight and portable

MaintainX Announces Asset Connect to Better Connect OEMs With Customers

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(MaintainX: San Francisco) -- MaintainX, a leading maintenance and frontline work execution platform, has announced the beta launch of Asset Connect, a new cloud-based platform designed to streamline communication and enha

Office Confidential: Keeping Secrets at Work Can Be a Lonely Job

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Being entrusted with sensitive information can bring both stress and a sense of purpose. Credit: iStock/FangXiaNuo

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A hush has fallen over the workplace. At tech startups and banks, in doctors’ offices and law firms, workers are increasingly being asked to keep secrets.

Tiny New Lasers Opening New Applications

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Photo by Alexander Grey on Unsplash

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It’s not easy making green.

Solution Combines GelSight Tactile Sensors With Flexxbotics Robot-Driven Manufacturing

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(GelSight: Waltham, MA) -- GelSight, a pioneer in tactile intelligence technology, has announced a new partnership with Flexxbotics, a company delivering dig

L2L Acquires SwipeGuide

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(L2L: Salt Lake City; SwipeGuide: Amsterdam) -- L2L, a global leader in connected workforce solutions, has announced the acquisition of SwipeGuide, a European

Teledyne FLIR IIS Launches Forge 1GigE SWIR Camera

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(Teledyne FLIR: Richmond, BC) -- Teledyne FLIR IIS, a Teledyne Technologies company, has introduced the Forge 1GigE SWIR (short wave infrared) 1.3 MP camera.

Seed Phrases Leaders Can Use to Grow Better Conversations

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You can plant the seeds for more motivation, transparency, and efficiency at work. Photo by Markus Spiske on Unsplash

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Each January I head to the freezer in my basement and pull out a worn cardboard box. There are jars, envelopes, and bags filled with all kinds of seeds.

The Importance of Knowing Your Team

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It takes more than just reading people. Photo by Carolina on Unsplash

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People often ask us how to better understand others to be a more effective leader. Can we decipher a frown or someone’s folded arms to better understand them?

All I Need to Know About Customer Experience I Learned From a Jack Nicholson Movie

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No, I didn't learn from this movie—other movies. Photo by Luis Villasmil on Unsplash.

 

 
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The diner scene from the 1970 movie Five Easy Pieces appeared in many customer service training classes. Do you recall Bobby Dupea (played by Jack Nicholson) trying to order a plain omelet with a side order of wheat toast?

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