(Teledyne DALSA: Waterloo, ON) -- Teledyne DALSA has announced that its

There’s no question about it: Should an auditor or inspector visit your facility, one thing that will certainly be under the microscope is your corrective and preventive action (CAPA) system.

‘T ake out the papers and the trash.” That was the opening line of the song “Yakety Yak” by The Coasters. It spent weeks as the No. 1 hit in 1958. Teenagers everywhere wore out their shoes dancing to the hot song.

(NewTek: Pennsauken, NJ) -- NewTek has introduced the NT-HL-750 series of intrinsically safe LVDT position sensors, which are approved for use in hazardous and explosive environments.

(Rockwell: Milwaukee) -- Rockwell Automation Inc.

(Dürr: Southfield, MI) -- The EcoPaintJet, initially introduced for overspray-free paint applications in industrial vehicle painting, is now benefiting other industries.

(NIST: Gaithersburg, MD) -- Ultraviolet (UV) light may seem like an invisible hero, quietly disinfecting our hospitals, curing our nail polish, and killing pathogens in our water. But how can we be sure it’s being used in ways that are safe and effective?

Everyone makes mistakes. When you screw up and say, “I’m sorry. That’s our mistake,” it’s good customer service, but not service recovery. Most organizations never admit mistakes, and fewer than 1% practice service recovery.

Traditional productivity metrics are used by many companies to assess the value that employees bring to the organization.

In this job, I get a lot of questions. In fact, I did some figuring the other day and estimated, conservatively, that we have probably answered at least 50,000 gauging questions over the past 35 years or so.