Delegating is often one of the hardest things for a manager to do. You give away your authority to make decisions but are still responsible for the outcome if something goes wrong.

Last week, I heard a sermon at church that resonated within me. In the Gospel, Jesus said to his disciples, “You are the salt of the earth. You are the light of the world.”

One of the arguments against journey mapping I often hear is that it’s an exercise in futility. You map. You put it on the wall. Nothing changes. To that I answer, “You’re doing it all wrong.”