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This Week in Quality Digest Live
Customer Care Features
Jessica Higgins
Creating a culture that is both customer-centric and employee-centric is possible
Annette Franz
Five leadership books you must read in 2019
Dirk Dusharme @ Quality Digest
From bioethics to the death of Le Grand K
Annette Franz
Six steps from journey maps to outcomes
Innovating Service With Chip Bell
...let’s not be seduced into thinking comfort is ‘all about effort’

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- September 15, 2017

Video Information

Story links for September 15, 2017

 

U.S. Business Sectors Gain or Hold Steady in Public Esteem

Kindergarten Kaizen

CMS Corner: Interview with Randy Gruver, Employee Development Specialist at Boeing

Tech Corner: zCAT Portable Direct Computer Control Coordinate Measuring Machine


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