Data, analytics, surveys, IoT, artificial intelligence, and automation are the leading buzzwords in retail and customer service. But what is the point of having all these data about our customers?

(The L.S. Starrett Co: Athol, MA) -- The L.S.

If you are wondering whether your organization could benefit from formal root cause analysis (RCA) and corrective action training, read on to see if any of these issues are present in your day-to-day operations.

If industrial manufacturing had a buzzword of the decade, it might be “Industry 4.0.” The concept is inescapable, yet it can be hard to define, especially for small and medium-sized manufacturers (SMMs).

Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts.

The United States and China have reportedly reached a so-called phase one deal in their ongoing trade war.

(The L.S. Starrett Co.: Athol, MA) -- The L.S.

Few companies and CEOs have attracted as much praise, derision, skepticism, and enthusiasm as Telsa Motors and its founder Elon Musk.

Many manufacturers see reducing changeover time as a golden opportunity to improve operational efficiency and reduce waste.

What a year.