Ryan Tillman-French sat at his seventh-floor desk early on a Thursday morning, the skyscrapers of downtown Boston crowding the windows behind him.

No matter how siloed roles or departments are, no one works in a bubble. What happens in marketing affects finance. And finance’s forecasts have ramifications for customer service.

Creating a business plan is the most fundamental step in building a business, and the importance of it cannot be underscored enough. You may ask, “Why do I need a business plan? Why can’t I just launch my business and get to market?”

I must confess up front that the title of this column is misleading. Similar to the Spoon Boy in the movie, The Matrix, I will say, “There is no lean problem or a Six Sigma problem.

Recently, I’ve had a sad, increasing sense of déjà vu. Twitter has become even more vacuous, and LinkedIn has quickly devolved into a business version of Facebook.

‘Any customer can have a car painted any color that he wants,” said Henry Ford in 1909, “so long as it’s black.” Ford’s strategy of standardization and efficiency made a runaway su

This notion of risk-based processes within quality systems is something that has become part of our formal lexicon following the release of ISO 13485:2016, the globally harmonized standard for medical device quality management systems (QMS).

One of my hobbies is building and flying radio-controlled model aircraft. Not the small foam ones from Kmart but larger 2-m wingspan craft. It is a lot of fun and usually very relaxing.