ASQ Welcomes 19 New Fellows

- Dr.
It was 25 years ago that Philip Crosby’s watershed book, Quality is Free, was published—a landmark that Philip Crosby Associates will celebrate all year long.
Training is profoundly strategic. It’s a process aimed at improving the single most important resource in the organization: people. Nothing affects customer loyalty more than the behaviors and competencies of employees.
© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.