Mailers Get New Platform
Pitney Bowes’ Group 1 Software recently announced the availability of Address Quality Hub, an address-cleansing software platfor
Frost & Sullivan Awards
Frost & Sullivan’s 2006 Best Practices Awards honored 38 companies that demonstrated outstanding achievement in customer service,Crayon Is FlipChip Vice President
FlipChip International LLC recently appointed Marcus Crayon vice pr
Retailers’ New Management Solution
SiberLogic recently introduced SiberSafe Definer (QE Edition), a next-generation quality engineering and requirements management soluti
QUMAS Offers R&D Suite
QUMAS recently made its QUMAS R&D software suite available to biotechnology and pharmaceutical companies.
What Harley-Davidson Learned From GM
Established in 1903, the Harley-Davidson Motor Company grew rapidly during the two world wars.
Counting Complaints
A certain company has a complaint department that answers calls for three unique products.
Top Ten Stupid Six Sigma Tricks: #4
We are more than halfway through the countdown of our exploration of the kooky, and expensive, mistakes people make in implementing Six Sigma, and I want to talk about something that’s so fundamental people rarely see it—Stupid Six Sigma Trick #4: Overusing DMAIC.
Software Providers Hit the Road
Hertzler Systems Inc., Minitab Inc., Hyperion Corp., Raptor International and the International Society of Six Sigma Professionals have pa